Customer Support

Here, you’ll find helpful guides, videos, and resources to assist you with your solar and battery storage systems. Whether you need to monitor your system, reconnect your inverter to Wi-Fi, or troubleshoot connectivity issues, we’ve got you covered.

Browse the sections below for step-by-step instructions and video tutorials to keep your system running smoothly. If you need further assistance, feel free to contact us.

SolarEdge Monitoring Portal User Guide

The SolarEdge Monitoring Portal is an online platform that allows solar panel system owners to track their system’s performance in real-time. With an easy-to-use dashboard, users can monitor energy production, system health, and historical data from anywhere. The portal provides alerts for potential issues, helping to ensure optimal system efficiency.

Click the link below to access the user guide and learn how to navigate and get the most out of the SolarEdge Monitoring Portal.

View User Guide

Reconnecting Your SolarEdge HD-Wave Inverter to Wi-Fi

If you’ve recently changed your internet router or Wi-Fi network, your SolarEdge HD-Wave inverter may need to be reconnected to ensure continued monitoring and performance tracking. This guide provides step-by-step instructions to help you restore the connection and resume monitoring your system.

📄 PDF Guide: Download Reconnection Guide
🎥 Video Tutorial: Watch on YouTube

Follow along with the guide or video to get your inverter back online quickly.

Reconnecting SolarEdge Inverters Without a Display to Wi-Fi

If your SolarEdge inverter doesn’t have a built-in display, reconnecting it to Wi-Fi after a router change requires a different process. This guide provides clear step-by-step instructions to help you restore the connection and resume monitoring your solar system.

📄 PDF Guide: Download Reconnection Guide
🎥 Video Tutorial: Watch on YouTube

Follow the guide or video tutorial to get your inverter back online smoothly.

Reconnecting Your Lux Inverter to Wi-Fi

If you’ve changed your internet router, your Lux inverter may need to be reconnected to Wi-Fi to restore monitoring and remote access. There are two methods for reconnecting:

🔹 Via Web Browser – Connect to the inverter directly and update the Wi-Fi settings using a web browser.
🎥 Watch Tutorial

🔹 Via Mobile App – Use the LuxPower app to quickly reconnect your inverter to the new Wi-Fi network.
🎥 Watch Tutorial

Choose the method that works best for you and follow the video instructions to get your inverter back online.

Pairing or Re-Pairing a Dongle to Your Lux Inverter

If you need to pair a new dongle or re-pair an existing one to your Lux inverter, this guide will walk you through the process. Ensuring a proper connection between the inverter and the dongle is essential for stable communication and remote monitoring.

🎥 Video Tutorial: Watch on YouTube

Follow the step-by-step instructions in the video to successfully pair your dongle and restore connectivity.