HIES accredited member

Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a member of HIES we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact HIES in the first instance on 0344 324 5242.

Solartherm UK ® is a trading style of Silvercrest Energy Ltd. Our registered office is Unit 21, East Lodge village, East Lodge Lane, Enfield. EN2 8AS.
Our trading address is: The Energy Centre, units 2-4 Howard Chase, Basildon, Essex. SS14 3BE.

Reg No. 07662019. We are authorised and regulated by the Financial Conduct Authority FRN 677409. We are a credit broker not a lender and we offer facilities from a panel of lenders. Credit is subject to status and affordability

Solartherm UK® is an approved installer of a number of renewable products. From Biomass and the Austrian ETA boiler to heat pumps and German built WaterKotte, Swedish built Nibe and Japanese built Panasonic.  All of our installations are fully engineered with all of the necessary equipment required to facilitate a first class job. Whether it is a Photovoltaic electric generating system or a heating system using natural sources, we design, install and if required look after it. With our heating system we design and specify only the best equipment, from the system components and pipe work to the interface of the new or existing heating system.