At SolarTherm UK we’re committed to empowering customers long after their solar PV system is installed. That’s why we’ve launched our brand new Customer Support Helpdesk, now live on our website.
What the Helpdesk Offers
- Submit and track support tickets easily – need assistance with your solar PV system? Just open a new ticket and receive a unique ticket number to track your request from anywhere. No more guessing.
- Quick access, anytime, anywhere – whether you’re looking for support in the middle of the night or during a busy working day, our support centre is always available online to register your request.
- Transparent service – from submission to resolution, your ticket’s progress is always visible, keeping you informed every step of the way.
- Easy login or guest access – you can sign in or proceed as a guest, whichever is easier for you, to open a ticket or track its progress.
Why this Launch Matters
- Enhanced clarity and control – gone are the days of long email threads and lost follow-ups. With your ticket number, you always know where things stand and the progress on your enquiry.
- Faster resolution, smarter support – tickets are routed to our specialists, so your enquiry goes straight to the team best suited to assist you.
- Built for you – whether you’re troubleshooting an issue, asking for help setting up your app or scheduling maintenance, this easy-access hub is for everything support related.
How to Get Started
- Visit our Customer Support Helpdesk.
2. Click “Open a New Ticket”, fill out the form, providing as much detail as possible.
3. Receive confirmation your support ticket has been created.
4. Use “Check Ticket Status” anytime to see live updates on your support progress.
5. Prefer to log in? Feel free, our system supports both guest access and registered accounts.
In Summary
Our Customer Support Helpdesk is an streamlined way to access help and support with your solar PV system. Whether you need immediate help or just want to review past tickets, it’s all in one place: your reliable portal for SolarTherm UK support.
