At Silvercrest Energy Services Limited t/a Solartherm UK, we are committed to protecting your personal information and confidentiality and we take all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
SolarTherm UK’s legal Basis for Processing your data
SolarTherm UK will obtain your consent as the legal basis for us to collect your personal information to send you marketing communications relating to our business which we think may be of interest to you.
SolarTherm UK legal basis for the processing of your personal and sensitive information is to allow us to fulfil or take steps to fulfil any contractual obligation to you. In addition to this, SolarTherm UK can lawfully process special category data such as your records, provided by you, in order to provide you with the appropriate information.
What information do we collect about you?
We collect information about you when you enter your details into one of our website forms, when you speak with one of our advisors over the phone, when using the SolarTherm UK website and when you are being consulted. We may collect basic details such as full name, email address, phone number, age range and gender along with information relevant to you.
SolarTherm UK may also collect credit card details, however this information is not stored or processed through SolarTherm UK’s IT Systems.
If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of our website, for us to respond to your enquiry or for you to continue your journey with SolarTherm UK.
Website usage information is collected using cookies.
Information collected from you is stored in a customer record where it is held and processed electronically on secure servers which are subject to the appropriate technical security measures mandated by the EU General Data Protection Regulations.
How will we use the information about you?
SolarTherm UK need to hold and process the information you have provided us. This is to identify you, contact you during your journey, help us understand your expected outcomes, tailor your journey to offer you the best possible path to your desired results and meet contractual obligations.
Also, if you consent, we may use your contact details for marketing purposes to send you relevant information that you may find interesting.
Who may we share your information with and why?
During your journey with SolarTherm UK, we may need to share your information, including sensitive data, with our professionals, government agencies and third parties in order to deliver services you have requested.
Your rights as a Data Subject
You have the right to request a copy of the information that we hold about you. You have the right for your details to be forgotten (right to erasure) for the sole purpose of processing for marketing communications. If you would like a copy, amend or erase some or all of your personal information, please email us, write to us or call us on 0208 396 4186 and you be directed to the appropriate responsible person. To manage your settings, please click the ‘Update your communication preferences’ link on the bottom of our emails.
SolarTherm UK Records
What is a customer Record?
The information we hold about you as a customer record becomes a personal record because it will contain information entered by our professionals.
Why are we processing information about you?
SolarTherm UK is committed to providing the best possible service and outcomes for our customers and as such we need to keep records about your personal information. Your personal and sensitive information is collected by SolarTherm UK staff both electronically and on paper where it is stored within the EU and is subject to the appropriate technical security measures mandated by the EU General Data Protection Regulations.
What Information are we collecting and storing?
SolarTherm UK will record both personal data and sensitive personal data, such as information about your home.
Data Retention Periods
In accordance with the Records Management Code of Practice 2016, has implemented the following retention periods, dependent on the type of record and data being stored:
|Type of Record||Retention Period||Notes|
|Customer Record||6 Years||Records of customers who have made an enquiry, either through SolarTherm UK’s Website, Third Parties or by phone. They may have had an initial consultation with our professionals.|
|Basic Customer Record||15 Years||Customer has seen one of our professionals and the record not covered by any other section in SolarTherm UK retention schedule.|
How to contact us
By email to: [email protected], or write to us at:
Silvercrest Energy Services Limited t/a Solartherm UK
Paul Winston Ltd,
534 London Road,
Westcliff-On-Sea, Essex, SS0 9HS
SolarTherm UK have appointed a Senior Information Risk Officer (SIRO) who is responsible for the management of all information and data under the control of SolarTherm UK along with any associated risks or incidents enquiries. SolarTherm UK’s SIRO can be contacted by emailing [email protected]